|Service Quality Initiatives|
|A great deal of attention is paid towards designing Standard Operating Procedures (SOP) at Timexways Express. This SOP is documented using ISO 9000 standards and circulated to all the operating unit heads. Training in SOP, constant audits, identifying deviations and promptly implementing Corrective Action Plans is the hallmark of Timexwaysexpress’s approach ensuring service quality which is superior to what is currently offered by others in the Industry, and which has helped it gain customer confidence.|
Seamless integration with the IT capability and effective use of the Internet have given the company an edge over its competitors and is viewed as being on par, in terms of capability, reliability, responsiveness and quality consciousness with the leader in the industry.
|Cross Functional National Service Quality team comprising Operations, Customer Relations, Marketing, Accounts and IT professionals has been set up to monitor and achieve key bench-mark parameters determining superior service quality.|
|Service Quality Index (SQI) report of every transactions across the network is created and relays this information.|
|Quality Audit and Training team (QAT) has been set up. The brightest minds from across the enterprise customers have been inducted into this team.|
|For any further query or information, you may please contact us on +234-8092194914 or at the address mentioned below. Alternatively, you may send an email to Customer Service.|
|TimexWays Express Limited.|
113 M.K.O Abiola way,
TIMEXWAYS EXPRESS INC.
1553, Virginia Avenue
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